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C_C4H56I_34시험대비덤프문제최신업데이트된덤프자료

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SAP C_C4H56I_34 시험요강:

주제
소개

주제 1

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

주제 2

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

주제 3

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

주제 4

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

주제 5

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

주제 6

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

최신 SAP Certified Application Associate C_C4H56I_34 무료샘플문제 (Q14-Q19):

질문 # 14
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. The determination rules have been configured, but not activated.
B. Service Level Agreements are not configured in fine-tuning.
C. Service Level Agreements are not activated as a service.
D. A workflow rule was not scheduled to trigger the determination.

정답：A,B

설명：
For Service Level Agreements (SLAs) to be correctly derived in cases within SAP Service Cloud Version 2, they need to be properly configured and activated. A common reason for SLAs not being derived could be that they have not been configured in the fine-tuning settings of the system. This setup is crucial for defining the SLAs' parameters and how they apply to various cases. Another potential issue could be that the determination rules, although configured, were not activated. These rules are essential for the system to automatically apply the correct SLA based on the case's attributes. Without activation, the system cannot utilize these rules to determine and apply SLAs to cases.

질문 # 15
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Send e-mails to customers.
B. Create appointments.
C. Make outbound calls.
D. Hand over cases.
E. Share workspaces.

정답：B,D,E

설명：
Microsoft Teams integration in SAP Service Cloud enables:
* Sharing workspaces (A) for collaborative case resolution.
* Handing over cases (B) to other agents via Teams.
* Creating appointments (C) in Teams calendars linked to case timelines.
* Sending emails (D) and outbound calls (E) are handled via Service Cloud tools, not Teams integration.
References:
* SAP Help Portal: Microsoft Teams Integration
* SAP Documentation: Collaboration with Teams

질문 # 16
Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Set up deals
B. Maintain case types
C. Set up Agent Desktop
D. Set scoping attributes

정답：B,C

설명：
The following configuration activities are part of SAP Service Cloud Version 2:
Maintain case types: You can maintain case types to define the different categories of cases that you handle in your service organization. You can specify the name, description, priority, status, and other attributes for each case type. You can also assign case types to service categories and service levels.
Set up Agent Desktop: You can set up Agent Desktop to customize the user interface and the functionality of the solution. You can configure the layout, the navigation, the cards, the widgets, the actions, the timeline, the quick create, and the search options for the Agent Desktop. References = Configuring Case Types, section Maintain Case Types; Configuring Agent Desktop, section Set Up Agent Desktop.
Configuration activities in SAP Service Cloud Version 2 include a range of tasks designed to tailor the system to specific business processes and requirements. "Maintaining case types" is a critical activity that involves defining and configuring the different categories of customer inquiries and issues that can be logged in the system. This configuration is essential for organizing, tracking, and managing cases efficiently. Another important configuration activity is "Setting up Agent Desktop," which involves customizing the user interface and functionalities available to service agents. This setup is crucial for ensuring that agents have access to the necessary tools, information, and workflows to effectively resolve customer cases.

질문 # 17
What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

A. Configure the relevant action
B. Custom entity
C. Mashup
D. Business flow

정답：A,C

질문 # 18
Which elements can be used to determine the reaction time in Service Level Agreements? Note:
There are 2 correct answers to this question.

A. Maintenance plan
B. Sales contract
C. Case types
D. Priority

정답：C,D

질문 # 19
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SAP C_C4H56I_34인증시험패스 하는 동시에 여러분의 인생에는 획기적인 일 발생한것이죠, 사업에서의 상승세는 당연한것입니다. IT업계종사자라면 누구나 이런 자격증을 취득하고싶어하리라고 믿습니다. 많은 분들이 이렇게 좋은 인증시험은 아주 어렵다고 생각합니다. 네 많습니다. 패스할확율은 아주 낮습니다. 노력하지않고야 당연히 불가능하죠.SAP C_C4H56I_34시험은 기초지식 그리고 능숙한 전업지식이 필요요 합니다. 우리KoreaDumps는 여러분들한테SAP C_C4H56I_34시험을 쉽게 빨리 패스할 수 있도록 도와주는 사이트입니다. 우리KoreaDumps의SAP C_C4H56I_34시험관련자료로 여러분은 짧은시간내에 간단하게 시험을 패스할수 있습니다. 시간도 절약하고 돈도 적게 들이는 이런 제안은 여러분들한테 딱 좋은 해결책이라고 봅니다.

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